Private Lessons, Evaluations and Appointments:

• Credit card required at time of booking appointment.  May pay with cash/check at appointment, but must have a credit card on file.
• Discount can be available for Rescues (Please advise our Rescue Rate Policy below)
• Payments due in full 48 hours prior to appointment.
• Cancellations require 48 hours notice or 100% cancellation fee may apply

Class Evaluations

• Payment due in full 48 hours prior to appointment.
• Cancellations require 48 hours notice or forfeit $35 Evaluation Fee

Single Session Classes

• Payment due in full when class is booked
• Cancellations require 48 hours notice or 100% cancellation fee may apply

Tutor Days

• Payment due in full when class is booked
• Cancellations require 48 hours notice or 100% cancellation fee may apply
• Late Drop off or Pick Up may incur a $18 late fee
• Drop Off is 8 AM to 9 AM | Pick Up is 4 PM to 6 PM Tuesday-Thursday, 4 PM to 5 PM on Fridays
• Drop Off is at 8:30am and Pick Up at 2:30pm on weekends

Group Class (4 or 6 weeks)

• Payment due in full when class is booked
• 10% discount for Rescue Rate*
• Cancellations require 1 week notice or $50 cancellation fee may apply
• Missed Classes – a make-up class may be arranged with your trainer.  A $40 fee may apply for makeups.
• If you are unable to complete a multi-week class, a partial credit may be applied to future classes or training. No refunds will be issued once the class has started.

Group Class (2 Weeks)

• Payment due in full when class is booked
• Cancellations require 1 week notice or $50 cancellation fee may apply
• Missed Classes – a make-up class may be arranged with your trainer.  A $35 fee may apply for makeups.
• If you are unable to complete a multi-week class, a partial credit will be applied to future classes or training. No refunds will be issued once the class has started.

Seminars

• Payment or deposit due in order to enroll.
• Cancellation: 1 week notice or 100% cancellation fee may apply

Trips/Camps/Special Events

• Deposit or full payment to enroll.  Payment in full required 2 weeks prior to event
• Cancellations require 2 week notice or 100% cancellation fee may apply

Boarding

• Credit Card on file required at time of reservation.  Payment required in full when booked.
• Cancellations require 48 hours notice or subject to $100 cancellation fee.
• Holiday boarding requires 72 hours notice or subject to $100 cancellation fee.

*Rescue Rate:  Dog has been rescued in the last 6 weeks or dog is owned and homed by a foster organization or shelter

If you have an emergency and are unable to attend class/appointment, please contact us as soon as possible.48